All merchandise is considered final sale and is not returnable.
However, if you are not fully satisfied with your merchandise please send it back to our distribution center within 7 days of delivery date. If you receive an item and the sizing is incorrect we are happy to exchange it for the right size, providing it is in stock. If the item is not in stock we will gladly exchange it for another item of equal or lesser value.
If you have received a damaged Item please contact us within 7 days of delivery. Damaged goods will be replaced with a new item (same style and color) at no cost to the customer.
We will gladly offer a store credit for the return of any regularly priced merchandise within 7 days after receipt of the item(s). All sale item(s) and conference sales are final. We welcome you to return your item(s) by mail in accordance with our Return Policy and repurchase the item(s) in your desired size or style once your store credit is issued. The shipping fee is non-refundable and will not be included in the issued store credit. Therefore, your store credit will be issued for the cost of the merchandise only.
- Customized or Personalized items are non-refundable
- If there is an apparel dispute, please notify us within 72 hours.
- Items must not be worn, damaged, stained, washed or dried
- UnderNeathItALLL does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Any merchandise marked "Final Sale" cannot be returned or exchanged for store credit
- We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
- Shipping fees are non-refundable.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
If you meet the return/exchange requirements please ship item(s) to:
1434 Olmsted Drive
Bear, DE 19701
RETURN PROCESSING TIME Upon receipt of your package, your return for a store credit or exchange will be processed within 3-4 business days.